Services

services overview

Hotel Management

  • Develop strategic marketing plan with budget and action plans
  • Establish aggressive sales effort for each target market segment
  • Increase customer awareness with creative advertising
  • Perform day to day management of property
  • Administrate all hotel policies
  • Set up goals/budgets for each department
  • Establish a preventative maintenance program
  • Create a bonus plan for key personnel
  • Human Resource support to include policy development and administration; compensation strategies; employment communications - handbook; employee relations - investigations, regulatory agency liaison and compliance; audits; employment law compliance; development of labor standards
  • Regular Operations calls with key employees
  • Frequent hand-on visits to each hotel by UnitedHM staff to oversee day-to-day operations
  • Renovation management
  • Manage OTA's and all hotel systems

Revenue Management

  • Daily Revenue Management Support
  • Weekly WebEx strategy calls
  • Price Resistance Analysis
  • Group Rate and Pickup Analysis
  • Special Event Management
  • Opaque rate demand and rate analysis
  • CRO Monitoring and Management
  • Revenue Management System Management
  • Yield Management and Analysis of Pricing and Fences
  • Analyze STR Information
  • iRFP Coaching (ie rates, seasonality, blackout dates)
  • Local Negotiated Rate Pricing Analysis
  • OTA Management so that the hotel does not have to deal with external website market managers
  • Implementation of all pricing initiatives
  • After each property visit or consultation UMH will provide a report detailing items discussed and actions that will be taken, along with a time line as to when such action will be taken.

Ambassador Training Program

  • Package 1: Includes reservations script implementation, ongoing mystery call shopping emailed to the manager, new hire packets to ensure continuity of the program with employee turnover, and a once-yearly fun, interactive class with role-playing, competitor shopping, and prizes. $345/mo.
  • Package 2: Includes reservations script implementation, ongoing mystery call shopping emailed to the manager, new hire packets to ensure continuity of the program with employee turnover, and a once-quarterly fun, interactive class with role-playing, competitor shopping, and prizes. $395/mo.
  • Package 3: Includes the script implementation, ongoing mystery call shopping emailed to the manager, new hire packets to ensure continuity of the program with employee turnover, and MONTHLY TRAINING CLASSES, rotating through each of our fun, interactive classes, including the reservations script training, for a holistic approach to employee training and revenue and service management. $695/mo.